Digital Presence & Profile Management

---

 Create or optimize your business profile on Meta (Facebook & Instagram). This includes: 

• Proper category selection and business information setup
   
• Profile and cover image optimization
   
• Linking Facebook and Instagram for unified management
   
• Setting up messaging tools, auto-replies, and call-to-action buttons
   
• Ensuring compliance with Meta’s business guidelines
   
• Laying the foundation for advertising and customer engagement

Establish or enhance your Google Business Profile to increase local visibility. Includes:

• Verifying and claiming your location
   
• Adding accurate business information, services, and photos
   
• Setting up booking links and contact options
   
• Enabling messaging and optimizing business descriptions
   
• Guidance on managing reviews and Q&A
   
• Improving visibility in Google Search and Google Mapsand implementing cloud solutions that are tailored to meet our clients' specific needs.

Connect your business profiles and customer touchpoints to a centralized CRM. Includes:

• CRM selection guidance (if you don’t already have one)
   
• Integration with Meta, Google, website forms, and email systems
   
• Automated lead capture & routing
   
• Contact segmentation and tagging setup
   
• Workflow automations for follow-ups, reminders, or lead scoring
   
• Training on how to manage and track interactions

Maintain, monitor, and improve your business’s online image. Includes:

• Review monitoring across platforms
   
• Responding to customer feedback (optional service)
   
• Flagging or reporting fraudulent or harmful content
   
• Strategies to generate positive reviews
   
• Reputation building campaigns
   
• Monthly reporting with insights and recommendations